CRYSTAL B. | SOCIAL MEDIA MANAGER
"As I started to work with more clients, I wanted to make sure I was providing the best experience for them from the minute I onboard them to the minute I offboard them. Even though I've been in business for about two years, I just felt like I didn't have a good system down.
Definitely recommend because now I have Shanté's whole method and I can literally just plug and go. It's made it easier for me to work on my business versus in my business.
I wish this program was around when I was just starting out. It would have made things so much easier!"
Feels like finding and pitching ideal clients is intimidating, but knows they need to jump that hurdle.
Is struggling with being SO busy that they’re about to (or already have) crash into Burnout City.
Is passionate about helping others grow with social media, but isn’t sure what to charge or how to structure their packages.
You want to address your client's unique needs with custom packages utilizing a done-for-you formula that calculates overhead, income tax AND your profitable hourly rate. Confidently raising your rates would be a dream come true (and creating a 3-tier offer suite that picks all the money up off the table by appealing to your clients’ unique budget is an added bonus!)
Selling doesn't have to feel skeezy and uncomfortable when you're attracting the right clients and are positioned to serve them. You want to know exactly where to look and how to connect with them so that you can bring them into your lead nurturing phase. Making booking discovery calls easy, rather than pulling teeth sounds amazing. (And knowing what to say on the call and how to handle those tough questions would be an added bonus!)
You’re spending all your time on day-to-day tasks and need systems and automation in place to free up your time. You know that as you grow, you'll want to start outsourcing and/or creating passive income so that you can successfully scale your SMM business without having to work 60 hour weeks. Working smarter, not harder and for less time of your time is your ultimate goal.
"I felt supported and valued and like I learned a lot of stuff I didn't already know. Sometimes I invest in things and then am frustrated because I didn't learn a single thing but I had a lot of take aways from this !"
I help savvy social media managers build & grow their dream businesses so that they can have consistent income, work with their dream clients and scale without experiencing entreprenurial burnout.
I have a BA in Advertising and over 13 years of experience in marketing and sales.
After two years of being full-time in my social media management business, my agency hit 6-figures because I had profitable systems & strategies in place.
I remember struggling with knowing where to start, what to charge and where to even find businesses that wanted to hire a social media manager. Having a full-roster of clients was a far-fetched dream.
I spent tons of time and energy on failed sales calls, unsuccessfully cold pitching in the DMs (we’ve all been there!) and underpricing myself so that when I did get a client, I was overworked and burned out to the point that I was ready to just quit.
Since then, I've learned a thing or two. Now, I only work with dream clients doing what I love, charge prices that work for me, and outsource the day-to-day tasks to my team so that I can focus on what matters most to me: being a marketing pro by day and a mom of two by night.
You're completely booked out — or even over booked — and you have a to-do list a mile long. You're needing to get organized, maximize your time and increase your profit by building a team, implementing simple funnels and starting passive income.
You're steadily growing, but you still have a little bit of space on your client roster. Now, you're ready to increase your profit without cutting into your free time by implementing clearer systems & strategies.
You have a few clients and have been doing this for a little while now, but you really want to get your momentum going so that you can start booking more clients more frequently.
You're brand new to being a social media manager and either don't have any clients yet, or just a couple. You're wanting to book more clients and carve out a space for yourself within the industry.
We start by breaking down your current packages and building them back up to be both profitable and attractive to clients. Together, we’ll be utilizing systems and strategies that do the heavy lifting for you so that you can be clear and confident in your pricing, while getting paid what you deserve.
Homework + Resources: Pricing Package Calculator + Rate Increase Plan
– How to discover your hourly rate and leverage it to easily build customizable packages.
– Pricing psychology & secret menu's so you can pick all the money up off the table.
– Crafting smart marketing proposals & case studies that establish you as the standout SMM.
– How and when to increase your rates
Live 60 min. training + Q&A
We’re covering the strategies you can utilize to find your ideal clients, connect with them and then nurture the relationship so that they turn into a warm lead along with Facebook group scripts, Instagram story formulas and how to host a free workshop or masterclass.
Homework + Resources: Client Attraction Post Templates + Mini-Training Formulas
– Where to find & connect with your ideal clients on social media.
– Proving your expertise by providing top-notch value through trainings, workshops and social proof.
Live 60 min. training + Q&A
Learn exactly what to say and how to say it without feeling like you’re a pushy car salesman and instead, come from a place of integrity with non-skeezy, ethical selling. We start the training off by discussing how to invite a warm lead to a discovery call without making them feel pressured. Followed by a script for how to pitch to the warm lead - whether that is on the discovery call itself OR in the DMs. Lastly, you’ll learn what the most common objections are, what they mean and what to say to answer those questions confidently.
– Discovery call format that has you in control and leading the call.
– How and when to follow up with leads post-discovery call (+ what to say.)
– Consistently closing leads.
– Red, yellow and green client flags so you can spot a dream client and a problem client before you agree to work together.
Homework + Resources: Perfect Pitch Script + Objection Handling Guidebook
Live 60 min. training + Q&A
Creating an on-brand, white-glove client experience is essential to keeping happy retainer clients - from onboarding to getting referrals. We’re diving into how to deliver a stellar management experience that will have your clients raving about you to their friends and colleagues.
– Learn the streamlined workflow to onboarding a new client including contracts, invoicing, questionnaires and more.
– Handling client communications and establishing healthy boundaries so that you stay in control of your time and energy.
– Delivering results and reports efficiently.
– How to encourage & ask for referrals from your happy clients.
Homework + Resources: Client Onboarding Workflow + Monthly Results Report Template
Live 60 min. training + Q&A
Now that you have your systems and strategies in place, it’s time to look at your next steps - outsourcing and/or building a team!
– What to do to set yourself up for scaling successfully.
– How to outsource and/or grow your team.
– When to delve into additional income opportunities like courses, guest trainings, templates and more.
Homework + Resources: Outsourcing Goals Workbook
Live 60 min. training + Q&A
By popular request, we’ve added one last call to wrap up our group program that provides you with additional support, personal hot-seat coaching and opens up the conversation to allow for additional Q&A’s, in the moment trainings by request and Cohort collaboration.
Live 90 min. Group Call Q&A
All resources, spreadsheets and workbooks that you'll need throughout the program are included (over $350 in resources)
Each week, we'll have a 90 minute video call where Shanté will teach the lesson and then open up a Q&A. We're on a no-SMM-left-behind mission, each and every question will be answered.
You'll be part of an inclusive, supportive community private Facebook group hosted by Shanté and made up of your Incubator Mentee BFFs (of past and present cohorts) to bounce ideas, ask questions, vent, celebrate and network with.
Receive continued support even after the 6-week curriculum ends with monthly live Q&A group calls with Shanté so that you can continue to be supported as your business grows.
Speaking from experience, I know that you can:
– Have packages that are both profitable and attractive for clients.
– Become comfortable on discovery calls so that pitching & selling to leads is easy.
– Feel confident that you have what it takes to create the life and business that you want.
– Create a client experience that stands out and attracts a waitlist of people eager to work with you.
– Outsource and scale in a way that works for you.
– Serve the people you are meant to serve and make an excellent living doing it.
KARINA F. | WHITE LABEL content creator for social media MANAGERS
"I decided to join because I really needed to streamline my processes. Just to get my onboarding process where it needed to be.
I just want to say every meeting we had just surpassed every expectation. We went into so much detail inyo every system, every process, client acquisition. I cannot even tell you. So, if you're on the fence of joining, don't [be] - you will not regret it."
You will have access to your cohort's trainings for as long as the program exists. There are no plans for it to expire—if that changes, you’ll have 6 months’ notice beforehand.
We decide on the weekly call schedule collectively. When you join, you'll have a questionnaire in your welcome packet that has you list your availability. Based on these questionnaires, we will find the most common day and time that the majority of the cohort is available to attend. All calls are recorded and will be uploaded to the video library within a matter of hours.
Upon purchase you will be emailed login access from Teachable to your Social Media Success Incubator dashboard. This will host links to the weekly calls, information on how to join the SMMSI community private Facebook group and where the training call replays will be uploaded.
The second cohort for the Social Media Manager Success Incubator begins the fourth week of August and runs through the end of September.
While you will have access to Shanté within the weekly group calls and via the SMMSI community private Facebook group, if you want an additional 60 minute 1:1 call with Shanté and private communication to review your homework and offer additional support, you can upgrade to a VIP Mentee seat. Each cohort will have a cap on how many VIP Mentee seats are available during that particular session. Please DM Shanté on Instagram (@sugarpunchmarketing) for the most up to date info.
You can be a brand new social media manager or have been around for a while. This program will take you from where you are and streamline your processes so that you can grow your dream business successfully. Note: this program does not teach the processes of social media management itself.
Sure is! Going all in on building your social media management business can be scary - I remember the first time I pitched a client without having a clue what to charge them. It’s intimidating. This is why I’m going to come alongside you every step of the way.
How? By leaping alongside of you and showing you exactly how to streamline your systems and set yourself up for profitable success.
I am so confident that my proven systems & strategies will lead to your success that I make you this guarantee:
If you don’t find this program helpful within 14 days, email me and I’ll send you a full refund.
I just ask that you can show that you put in the work. Deal?
There's a no-SMM-left-behind mission and I want you to have full confidence that the Incubator will help you build your business - and I want you to have confidence in yourself that you have what it takes to get there.
MICHELLE P. | SOCIAL MEDIA MANAGER
"I didn't know if I was under charging over overcharging. I needed to get organized in a way that as functional at being a social media manager. And closing clients was kind of scary.
Now that I've completed the program, I feel like I really have all my systems in place to run my business more efficiently and effectively.
I would definitely recommend this program if you are struggling as a social media manager or you're completely new to it."