Here's What You Get Access To

Getting Clients 

Land clients who value what you do and are excited to work with you.

  • Talking about your services
  • Pitching
  • Portfolio building
  • Discovery calls
  • Outreach strategies
  • Networking that leads to booked clients

Build strategies your clients trust and results you can prove. 

  • Content calendar creation
  • Buyer journey mapping
  • Building strategies grounded in real data
  • SEO for social media
  • Presenting your strategy to clients

Content Strategy

Client Management 

Manage clients without it taking over your entire day. 

  • Onboarding
  • Offboarding
  • Content approval processes
  • What client communication should actually look like week to week
  • Client retention
  • Boundary language
  • Scripts for clients who keep changing their mind or adding work outside the agreement

Pricing

Charge what you're worth and have pricing conversations that go well. 

  • Raising your rates
  • What clients expect at every price tier
  • Defining what is and isn't your responsibility
  • Clients adding work that wasn't part of the agreement
  • Pricing conversations
  • How to walk away from a client relationship that's no longer working

Workflows + Systems 

Keep your business organized from onboarding to reporting. 

  • ClickUp and Dubsado walkthroughs
  • Automations
  • Tool recommendations from what we actually use at Sugarpunch Marketing®
  • Burnout recovery

Grow your business without just adding more clients to your plate. 

  • Building income that doesn't depend on taking on more clients
  • How many clients you can handle at each stage
  • When to build a team
  • Scaling decisions
  • Real lessons from seven years of doing this

Business Growth 

Content Creation

Create content that looks polished and performs — for your clients and yourself. 

  • Graphic design
  • Copywriting
  • Video editing
  • Writing hooks that perform
  • Creating content your clients are proud to post
  • Making your own content while managing everyone else's

I'm Shanté. I started Sugarpunch Marketing® as a broke single mom of two, and seven years later it's an award-winning social media management agency.

Built by an Award-Winning Social Media Manager

Everything inside The Back Office is written as in-depth articles on how I run things with real clients. 154.9 million organic impressions and seven years of figuring things out the hard way.

This is the resource I wish existed when I started, and now it's yours.

Join The Back Office (Free)

4,000+ social media managers already inside.