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Here’s what you can expect from this episode:

Have you ever felt tongue-tied when setting boundaries as a social media manager? Are you struggling to find the right words to assert yourself and maintain healthy boundaries? Well, you’re in for a treat!

In this episode, I dive headfirst into the heart of boundary-setting in social media management. I’ll be sharing eight game-changing phrases I swear by when dealing with challenging situations. These phrases will equip you with the confidence and clarity to navigate after-hours phone calls, requests that push beyond your agreed scope, and even those moments when you have to say “no” to unfavorable strategies. I also share how to implement these phrases within your social media management business and how to confidently communicate these boundaries with your clients so you can protect your well-being.

Topics covered on phrases social media managers need to memorize:

• How to respond when a client messages you outside of your working hours
• Examples of scope creep and how to manage it
• What to say when your client asks questions that are not a quick response but requires a more in-depth conversation
• How to approach a client when they send you an idea that doesn’t align with your pre-approved strategy
• What to do when your client wants to try new “tactics” but you know its against the platforms terms of service and violates ethical standards
• How to deal with a client that wants you to bend over backwards or has unrealistic expectations
• Learning to say NO

Resources Mentioned:

• Sign up to my FREE Sugarpunch Community for Social Media Managers
• Download my FREE Guide: Best Places to Get More Social Media Management Clients
• Shop my Done-For-You Templates for Social Media Managers
• Join the Social Media Manager Success Incubator

Connect with Shanté:

• Book a free call to discuss how we can work together 
• Connect with me on Instagram @sugarpunchmarketing

Related Episodes:

• Episode 30: When Clients Go Rogue: How to Successfully Handle a Social Media Management Client That Posts On Their Own
• Episode 23: Q&A: Communicating Realistic Social Media Growth to Clients, Crappy Text Messages, Getting Content Out of Stubborn Clients, & More
• Episode 8: Shannon McKinstrie on: A Call for Transparency & How to Handle Your Client’s Unrealistic Social Media Expectations

More about Social Media Manager Confidential:

The Social Media Manager Confidential is the podcast for social media managers who want realistic, positive, and insightful resources so they can build an ethical, money-making business that supports their lifestyle goals. Each week, your host Shanté Gorman (that’s me) and my guests will share strategies & content tips, what we do and don’t love about working in the industry, and give transparent advice about running a social media management business. We’re dishing on the ins and outs of the social media management world without any of the gatekeeping that can come along with it. You’ll learn, you’ll laugh, and you’ll leave each episode inspired.

I was a broke single mom turned founder of a multi 6-figure social media management agency and I mentor social media managers working on creating agencies of their own.

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